Our Policies
Explore our terms to understand your rights and responsibilities when using our site.
- By using our website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian. You agree to use the site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the site.
- We make every effort to display our products and their colors as accurately as possible. However, actual colors may vary depending on your screen settings. All descriptions, prices, and availability are subject to change at any time without notice.
- All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our sole discretion. Payment must be made in full at the time of purchase via the payment methods available on our site.
- All content on this website — including images, text, logos, and graphics — is the property of Cosmopolite and protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.
- Your use of our site is also governed by our Privacy Policy (more details below), which explains how we collect, use, and protect your personal information.
- We may update these Terms and Conditions from time to time. Continued use of the site means you accept those changes.
For any questions or concerns, please contact us at:
📧 cosmopolitenewyork@gmail.com
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Please refer to our Return Policy (more details below) for information about returns and exchanges. Products must be returned in unused condition and in original packaging.
Data Protection and Cookie Usage
- We respect your privacy and will never share your information without consent.
All personal information collected is utilized solely for fulfilling your orders and enhancing your shopping experience. Our privacy policy is designed to give you confidence while shopping. We are dedicated to maintaining your trust and safeguarding your data.
- You can review your data rights and request copies of your information anytime.
If you have any questions regarding your data or our privacy practices, don’t hesitate to reach out. We want you to feel secure and confident as you explore our stylish range of suitcases. Thank you for being part of our community.
- Cookies help us improve your online experience and deliver personalized services.By using our website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian. You agree to use the site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the site.
Your Travel Experience
Refunds and Returns
- Please inspect your suitcase upon arrival for any damage or defects.
We want you to love your purchase. If for any reason you’re not completely satisfied, please contact us within 14 days of delivery. Products must be unused and in their original packaging to qualify for a refund or exchange. Please keep your receipts as proof of purchase. We strive for exceptional customer care and appreciate your understanding.
- Refunds will be processed within 10 business days after receiving the returned item.
If an item is damaged during shipping or has a manufacturing defect, please reach out to our customer service team within 7 days of receiving your suitcase. We will provide instructions for returning the item and will cover return shipping costs for defective items. Luxury starts with respect for our customers.
- Final sale items cannot be returned or exchanged after purchase.
Your trust in us is paramount. If you have a concern about your order, reach out as soon as possible for resolutions tailored to your satisfaction. We appreciate your loyalty and are committed to ensuring your shopping experience is as elegant and seamless as our suitcases.